Quotes & Orders
What do I do if my order arrives damaged or missing?
Immediately contact Sales@ArchKit.com or call Customer Service (855-272-4776) and we will get it squared away. *Supplying pictures of the damaged product always helps not to mention pictures will help us determine which products may be missing*
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How can I find out if my order has shipped?
You can always contact Sales@ArchKit.com , however you will receive a confirmation email with tracking information once your order has shipped. You can also call Customer Service (855-272-4776).
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How does my order ship?
Depending on the size we will ship each order either by Fedex or a LTL carrier.
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How much does shipping add to my order?
On average, shipping will be less then 13% of your order (In the United States Only)
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How long does it take to produce my order?
Approximately 5 days or sooner.
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How do I pay for an order?
Simply fill out the credit application and we will create an account for you. From there you can pay by check or credit card.
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I don’t know which archway or ceiling kit would look best for my project, can you show me what my quote or order will look like?
Yes, We offer an additional service called, “Picture This”. For $34.95 we can supply you with a full color CAD of what your archway or ceiling kit will look like. For more information visit: www.archkit.com/picturethis
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What do I need to send to you so you can do a takeoff / quote for me?
Email a PDF, CAD, or drawing with dimensions.
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I am not sure how to get the required measurements for a quote?
Watch our “How To†videos online to see how to measure or download full colored PDF instructions. Videos and instructions may be found under each product category on www.ArchKit.com
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How do I get a quote for an order?
We offer 3 methods to quote your project. 1st- Fax your dimensions to us on the quote form we provide or from a piece of paper. 2nd- Email us your dimensions. 3rd- Call our customer service line at 855-ARCHPRO (855-272-4776) to get a quote over the phone in minutes.
Posted in: Quotes & Orders
