You can always contact Sales@ArchKit.com , however you will receive a confirmation email with tracking information once your order has shipped. You can also call Customer Service (855-272-4776).
Posted in: Quotes & Orders
Questions About our Product & Processes Your Sure to be Asked…
The Basics
Where can I watch videos to learn more about measuring, installing, and drywalling your products?
Simply visit www.ArchKit.com and you will find our “How-To” videos under each product category.
Posted in: The Basics
I have unusual sizes and designs on my project, what should I do?
You should contact Arch Kit by phone 855-ARCHPRO (85-272-4776) or email Sales@ArchKit.com and a Sales Representative will help you with your quote/order. *Remember, we can make any custom sized archway or ceiling kit to fit your desired measurements*
Posted in: The Basics
Do you nail or screw in the product?
You can nail or screw into our products. We suggest using the method you are most familiar with. Traditionally all of our products are nailed in because it is faster.
Posted in: The Basics
Do you have any limitations on your archways or ceiling kits?
No, if you can supply us with the 3 key measurements then we can build it.
Posted in: The Basics
What happens when I get an archway deeper then your standard 2×4 and 2×6 openings?
Simple, when you input your measurement, our formula will let us know if you need more then one arch for a particular opening. For example, if you have a 7†deep opening you will receive 2 archways. One archway to be placed in the front of your opening and the second one to be placed in the back of your opening. See how to install instructions on www.archkit.com for more information. Instructions will be found under each product category.
Posted in: The Basics
How precise can you make your archways and ceilings kits?
We can prefabricate any archway or ceiling kit to the nearest ¼ inch and we prefer you to be exact with your measurements.
Posted in: The Basics
What is rise?
Rise= the drop of the arch as measured from the apex of the underside of the arch to the lowest point it encounters the trimmer.
Posted in: The Basics
What is width?
Width= the span of the opening.
Posted in: The Basics
What is depth?
Depth= the net thickness of the wall. It is also considered length when referring to a barrel vault ceiling. Length= the distance from one end to the other end.
Posted in: The Basics
What are your 3 key measurements for figuring an archway or ceiling kit?
Depth (length), Width, and Rise. With these 3 key measurements we can make any size archway, dome ceiling, groin vault, cove ceiling or barrel vault.
Posted in: The Basics
What happens if my product gets rained on when sitting out on my project?
No worries! Our products have been delivered to jobsites over the last 20 years and we have never had a problem with water. If water gets on the arch you may get a mild discoloration and slight swelling but the arch or ceiling kit will be fine. *Like any wood product, don’t just leave it in a puddle of water for an extended period of time*
Posted in: The Basics
How thick is each arch or ceiling kit?
Archways and ceiling kits vary. Most archways under 8 feet are 1 inch thick. Arches bigger then 8 feet are 1 ½ inches thick. Groin vault ceilings and barrel vault ceilings are always 1 ½ inches thick. Dome ceilings vary based on size and shape. All half circle dome ceiling rafters are 1 ½ inches thick while soft dome rafters vary from 1 inch to 1 ½ inches depending on size. Cove ceilings are generally ½ inch thick but will increase in thickness once the cove ceiling piece exceeds a 24 inch radius.
Posted in: The Basics
What level of experience is needed to install your kits?
If you can hold a nail gun and use a measuring tape then you are experienced enough to install our framing kits.
Posted in: The Basics
Do I have to assemble the product?
Yes. All Archways & Ceilings products are designed to be easily assembled as framing kits. Each product comes with detailed instructions showing you how to properly install your kit.
Posted in: The Basics
Do you handle small orders?
We handle orders of all sizes. We will manufacture 1 arch or a thousand arches. Each customer is important to us no matter what size the order is.
Posted in: The Basics
What does the product look like when I get it?
All products are broken down into kits either packaged in a box or a crate depending on size.
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What is your product made out of?
Our products are made out MDF (Medium Density Fiberboard)
Posted in: The Basics
